Refund policy

Refund & Return Policy – PAVOLY

Last Updated: January 3, 2026

At Pavoly, your satisfaction is our priority. We understand that sometimes a purchase may not meet your expectations, and we are committed to making the process of returning or exchanging products as smooth as possible. Please review the following policy carefully, as it explains your rights and responsibilities regarding refunds and returns.

1. Returns Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The product must have been purchased directly from Pavoly.

  • The item must be returned within 30 calendar days from the date of delivery.

  • Products must be unused, in their original packaging, and in the same condition in which you received them.

  • Certain products, such as personalized, custom, or perishable items, may not be eligible for return unless defective.

We reserve the right to refuse a return if the above conditions are not met.

2. Initiating a Return or Exchange

To request a return or exchange, please contact us at info@pavoly.com with the following information:

  • Your order number

  • Name on the order

  • Product(s) you wish to return

  • Reason for the return

Once your request is approved, we will provide instructions on how to return the product. Returns must be sent to the address provided in our instructions.

3. Refunds

Refunds will be processed once the returned product is received and inspected. The following applies:

  • Approved refunds will be credited to the original payment method within 7–10 business days.

  • Shipping costs are non-refundable, except in cases where the return is due to a defective or incorrect product.

  • If a product is received in a condition that does not meet the eligibility criteria, we reserve the right to deny the refund or issue a partial refund.

4. Exchanges

If you wish to exchange an item, we will gladly replace it with the same product (subject to availability). Exchanges are handled as follows:

  • Contact us to initiate the exchange.

  • Return the original product following our instructions.

  • Once received and approved, the replacement item will be shipped to you at no additional cost.

  • If the desired item is unavailable, a refund will be issued instead.

5. Damaged or Defective Items

If you receive a product that is defective, damaged during shipping, or incorrect, please contact us immediately at info@pavoly.com. Include photos of the product and the packaging to help us process your claim quickly.

  • We will provide a full refund or replacement at no cost to you.

  • Shipping costs for defective or incorrect items will be fully covered by Pavoly.

6. Return Shipping

Unless the product is defective or we made an error in fulfilling your order, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure the package reaches us safely. Pavoly is not responsible for items lost or damaged during return shipping.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or custom-made products

  • Gift cards

  • Perishable items such as food or flowers

  • Products that have been used, altered, or damaged by the customer

8. Legal Rights

This policy does not affect your statutory rights. Depending on your jurisdiction, you may have additional rights for faulty or misdescribed products. Pavoly’s policy is intended to provide additional customer service beyond your legal rights.

9. Contact Us

For all questions regarding returns, exchanges, or refunds, please contact us:

Email: 
Address: 

We aim to respond to all inquiries within 48 hours during business days.