Shipping policy

Shipping Policy – PAVOLY

Last Updated: January 3, 2026

At Pavoly, we strive to deliver your orders accurately, safely, and as quickly as possible. Please read this Shipping Policy carefully, as it explains how we process, ship, and deliver your orders.

1. Processing Time

  • Orders are typically processed within 1–3 business days after the order is placed, excluding weekends and holidays.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional periods, processing times may take slightly longer.

2. Shipping Methods and Delivery Time

We offer multiple shipping options depending on your location:

Region Estimated Delivery Time Notes
United States 3–7 business days Standard shipping; tracking available
Canada 5–12 business days Customs clearance may apply
International 7–21 business days Customs, duties, and local postal delays may affect delivery time

Important: Delivery times are estimates and are not guaranteed. Pavoly is not responsible for delays caused by shipping carriers, customs processing, weather, or other circumstances beyond our control.

3. Shipping Costs

  • Shipping costs are calculated at checkout and may vary based on package weight, dimensions, and destination.

  • Free shipping promotions, if offered, will be clearly indicated and are subject to the terms of the promotion.

  • Customers are responsible for customs duties, taxes, or import fees for international orders unless otherwise specified.

4. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number (if applicable).

  • Tracking information may take up to 24 hours to update on the carrier’s website.

  • If your order appears delayed or tracking is not updating, please contact info@pavoly.com for assistance.

5. Shipping Address & Responsibility

  • Customers must provide an accurate and complete shipping address.

  • Pavoly is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

6. Lost or Damaged Packages

  • Pavoly is not liable for lost packages once the order has been delivered to the carrier and tracking confirms shipment.

  • If your package arrives damaged, please contact us immediately at info@pavoly.com with photos of the damaged product and packaging.

  • We will work with the shipping carrier to resolve the issue and may provide a replacement or refund depending on the situation.

7. International Shipping Considerations

  • International shipments may be subject to customs inspection, import duties, taxes, and fees imposed by the destination country.

  • Delivery times for international shipments may vary due to customs processing or local postal services.

  • Customers are responsible for all applicable fees unless Pavoly explicitly covers them in a promotion or agreement.

8. Contact Us

For any questions or concerns about shipping, delivery, or tracking, please contact us:

Email:
Address: 

We aim to respond within 48 hours during business days.